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Karla Borland
In Health & Well Being, News

Morsl Launches At Leading Insurance Call Centre

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Call centres have generally lagged the broader market in their approach to employee wellness, but Greenstone Financial Services is setting a new trend. 

 

Call centres are known for their very challenging work environments which has resulted in the industry having one of the highest staff turnover rates across all industries.

The more significant challenges being:

  1. Managing the increasingly volatile nature of customers, particularly in the era of COVID, which has led to increased stress levels of staff;
  2. Longer and demanding work schedules, making it difficult to eat well and focus on activities which promote wellness;
  3. The slower pace of call centre employers to adopt broad wellness and engagement initiatives for their staff.

Greenstone Financial Services, who distributes insurance through their Australian-based call centre, is tackling some of these challenges with the recent opening of their new office that has set the standard in call centre employee engagement.

The seven story building is spacious with loads of natural light, an expansive outdoor terrace and barbecue area and multiple collaboration points that encourages team building. We couldn’t miss pointing out the table tennis and games area that creates a buzz at every lunchtime.

That’s where Morsl comes in. Greenstone Financial Services care about their staff having convenient access to nutritious fresh food, snacks and drinks that caters to staff across all shifts. Morsl lives by the 80:20 rule ensuring the staff have a healthy and balanced diet, eating 80% of better-for-you foods and the remaining 20% is about indulging without a guilty feeling. Greenstone recognises that good nutrition can lead to healthier, happier and more productive employees.

Morsl has been installed in their main break room area, customised to fit the style and decor of their new fitout. With a subsidy program to further support healthy eating, Greenstone is importantly focussed on the wellbeing of their staff.

Just why is overall employee wellness and engagement so important for call centres? Studies have proven that is it vital to focus on employee satisfaction in order to drive customer satisfaction. The satisfaction levels of employees is what will ultimately drive how they treat their customers. Here are some compelling stats according to Vantage Circle;

“Highly engaged teams show 21% greater profitability from a business standpoint”

“86% of buyers are willing to pay more for excellent customer service”

The message is therefore simple; if you want satisfied customers, create satisfied employees and when you have satisfied customers this leads to a higher ROI for the company.

With the Morsl team being onsite for the first week to assist the staff in using their new market, we couldn’t help but notice how happy and appreciative the staff were not only for their new Morsl market but for the incredible work space Greenstone has created for them.

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For more information on Morsl visit www.morsl.com.au

Karla Borland
In Health & Well Being, News

Morsl Launches At Major Online Retailer

With the growth in industrial property servicing the boom in online sales, Morsl’s micro markets are able to solve a significant challenge often faced by the employees at these locations.

 

One of the key challenges often faced by companies operating within an industrial site, is how to ensure their staff have convenient access to fresh and nutritious food 24/7.

This has been a difficult challenge to solve given the buildings are often located in areas with limited food options, the employees work across shifts which can be 24/7 and the breaks are often limited to 30 minutes.

To date, the options have been:

  1. Unhealthy vending machines;
  2. An in-house cafe that only caters to a percentage of the shift workers ; or
  3. A drive-by food truck that comes once a day

I think we can all agree, none of these options have been ideal both from a convenience or nutrition perspective.

That’s where Morsl comes in, with our self-service food and drink markets that sit directly in a place of work. The markets are designed to look like a trendy café, which offer nutritionist curated fresh food, snacks and drinks. Purchases are made via our cashless self-checkout kiosks.

With our markets operating by the 80/20 rule, we are ensuring the staff have a healthy and balanced diet, eating 80% of better-for-you foods and the remaining 20% is about indulging without a guilty feeling. Plus let’s not forget the exciting and varying fresh food staff can enjoy.

Whilst Morsl is one of the first to bring micro-markets to Australia, the concept has been in the US for over ten years serving companies such like Tesla, Amazon, Boeing, DHL and 3M.

The key benefits that a Morsl market provides include:

  1. It supports employee health and wellbeing
  2. It helps to reduces absenteeism and presenteeism cost to employers
  3. It enhances company culture – attract and retain quality talent
  4. Increases employee productivity and engagement

Morsl is, therefore, very excited to announce that it recently launched a new market at a major online retailer’s fulfilment centre in the outer suburbs of Sydney. With over 600 staff working across 24/7, our market is a game changing benefit for their employees.

In light of COVID, our market has been positioned for clear traffic flow, perspex screens between POS’, hand sanitisers at each pay station and a regular cleaning and sanitisation program.

We hope you enjoy seeing how we have transformed this company’s workplace.

For more information on Morsl, visit www.morsl.com.au
Karla Borland
In News

A Note From Our CEO

Business Update, October 2020
KARLA BORLAND, CEO

You may have noticed we have been a little quiet on social media for the last few months. This is not because we’ve been taking a break – quite the opposite.

As the landscape of our client base continues to evolve due to COVID, so has our business. COVID has proven that our micro market solution solves a significant challenge for many companies especially across the manufacturing, warehouse and logistics space. COVID also forced us to accelerate our plans to explore new verticals outside of the typical office environment, which has been met with promising opportunity.

As the result of our recent efforts, we are very happy to announce that we have secured a major online retailer as a client. With a business that operates 24/7, our fresh and healthy food solution is a game changing benefit for their employees.

It’s important to mention that we have also used the time to bring on new fresh food suppliers that will continue to elevate our offering as well as building an incredible Morsl team that brings valuable expertise and passion to the business.

All of our clients have been fantastic over this period, communicating changes in staffing numbers that have allowed us to easily adapt.

Morsl remains incredibly committed to its mission of helping Australians eat better and is well placed for the exciting opportunities ahead.

Kindest Regards,

Karla Borland
In Health & Well Being, News

Morsl Launches First Pop-Up

Morsl launches its first pop up market in response to COVID.

 

Solving Today’s Challenges

With the current limitation of cafes and restaurants due to COVID, Morsl was able to assist one of Australia’s leading financial institutions in helping them bring their staff back to the office.

Our pop-up market consisting of a cooler for fresh food, ready meals and our snack bay, provides a healthy food solution for staff, with payment made via a mobile phone app.

Our pop up market has been able to solve a number of the challenges that COVID presents;

  1. The use of our mobile phone app allows for contactless payment
  2. Our unattended market provides a true grab and go solution
  3. The onsite convenience allows staff to avoid external sources
  4. A 24/7 offer caters to staff who want the flexibility to access food at different times of the day
Employee Wellness

Additionally, as employees return to the office, they will have a renewed focus on their health and wellbeing. With Morsl’s mission to improve the eating habits of Australian employees, we curated the market to include:

  • Pre and probiotic drinks and snacks good for gut health;
  • Immunity boosting shots; and
  • Superfoods for overall health.

Our client has done an outstanding job in making their employees feel safe and valued as they begin returning to the office and we’re proud that Morsl played a key role in that strategy.

For more information on Morsl, visit www.morsl.com.au
Karla Borland
In News

Morsl Launches @ Officeworks

Morsl has opened at Officeworks North Rocks, solving a key challenge many companies face today.

We are proud to announce our latest micro market installation at Officeworks, North Rocks NSW.

Our market has solved a challenge that to date, has been hard to solve. The office is located in an industrial zone that has very limited food options, a business model that operates 24/7 and the recent closure of an in-house cafe that couldn’t sustain itself.

In comes Morsl, providing team members with convenient, onsite 24/7 access to fresh food, snacks and beverages. It’s a game changer for the teams, who greatly appreciate Officework’s focus on their health and wellbeing.

Here are a few quotes from the team members;

 

“Absolutely love Morsl already! So great to have such a wide range of healthy options for the Team. The system is so user friendly, looks great and has been a hit with everyone. Can’t thank them enough for the support and the product”

“Good value, food tastes fresh”

“Really, really Cool”

“Good to have an account you can just top up when you need to”

“Happy to have some healthy options and great it is always open”

“So many different options, food is fresh and delicious”

Love the salads! Vietnamese Chicken is a favourite so far, looking forward to trying them all”

For more information on Morsl, visit www.morsl.com.au
Karla Borland
In News

Morsl Launches @ NTT

Morsl continues to expand with another installation of a Morsl micro market at NTT"s Sydney office.

NTT (formerly Dimension Data) and Morsl have partnered together with the installation of a new food and drink market in their Sydney office. After moving into their fabulous new offices in Darling Park, they have launched a new health and wellness program for staff.

Morsl is excited to be a part of that program by providing their staff with fresh and healthy food and drink options throughout their work day.

Often nutrition is the missing element in company wellness programs. If we don’t focus on nutrition as the foundation to wellness, our physical and mental health can all be impacted.

We applaud NTT for recognising how important nutrition is to their staffs’ overall health and wellbeing.

For more information on Morsl, visit www.morsl.com.au
Karla Borland
In News

Morsl Launches @ Employsure

Morsl is proud to have partnered with Employsure with the recent installation of a Morsl micro market in their Sydney office.

Employsure voted 2018 Aon Hewit’s Best Employer, recognise how important it is to look after the wellbeing of their staff.

Employsure work directly with employers, HR managers and HR professionals every day, which provides great insight into why people seek a new employer and why they stay. As a result, management is constantly reminded of the importance of employee engagement and positive workplace culture; and what that means for business success.

The decision was straight forward for Head of Talent at Employsure, Michael Morris: “We’re always looking for ways to enhance the employee experience, so when we heard about Morsl, we absolutely loved the concept. Whilst we already provide our office-based staff with fresh fruit around the office, daily breakfast and regular refreshments, we loved the idea that we could provide our people with a holistic healthier food experience; available at their fingertips at any time.”

“What we’ve understood is that our employees want easy access to a wide product range including products meeting special dietary requirements such as gluten-free and dairy-free products. It’s a worthwhile investment for our people and our workplace with Morsl’s open room design and cutting-edge technology.”

The team at Morsl couldn’t agree more.

For more information on Morsl, visit www.morsl.com.au
Karla Borland
In News

Morsl Launches Another Micro Market @ Post Op, Channel 7

Morsl has launched another of its micro markets at Post Op, Channel 7. With limited surrounding food options and an office that operates 24/7, this is a welcomed benefit for their staff.

Post Op Group is headquartered in Sydney’s Australian Technology Park (ATP). As one of the first commercial inhabitants of ATP, the surrounding food options have been limited to two cafes, both of which close at 3pm.

Post Op is also a business which operates 24/7. For staff working outside of usual business hours, their options were either to bring in their own food, call Uber Eats or raid the vending machine of chips and coke.

The installation of a Morsl micro market into Post Op Group was an easy decision for CEO, Richard White-Smith. Morsl now provides the staff onsite, convenient access to healthy and fresh food that staff can access at all times of the day. Being able to purchase a fresh salad at 2am is a game changer to their eating lifestyles.

When the micro market launched in March 2019, the Morsl team loved hearing comments from the staff;

“Wow this is incredible…and its healthy”
“You have all of my favourite snacks”
“This is going to change my life”

 

We think this is one epic transformation to a workplace kitchen………
For more information on Morsl, visit www.morsl.com.au
Karla Borland
In News

Morsl is Live With Its First Location

Morsl has hit the ground running launching its first live location at The Missing Link.

The Missing Link is an award winning IT Infrastructure and Cyber Security Company that is situated in the industrial area of Artarmon. Their industrial chic office is situated close to a cafe, which closes at 3pm and a greasy takeaway shop up the road. In addition to these options, the staff had onsite access to a traditional vending machine. Overall, the staff had limited access to healthy food options.

“When the Morsl team approached us, we absolutely loved the concept. Whilst we already provide our staff with free water, fruit and cereals, we loved the idea that we could provide our staff with a healthier food solution, available 24/7,” Alex Gambotto, CEO of The Missing Link, says.

 

“It’s amazing quality. It’s fresh and healthy. This is another tool in attracting quality talent to our business. I am a very frequent user of this innovative micro market due to being quite time poor and wanting to have a healthy lifestyle.”

 

The team at Morsl are excited to partner with The Missing Link and through valuable feedback from its employees and management, we will continue to evolve our offering to ensure it meets the needs and preferences of its staff.

 

Finally, we can’t miss the opportunity to point out the irony that our first client is called The Missing Link, given we view our solution as the missing link to corporate health and wellness programs. We think it was meant to be.

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