All Posts By

Karla Borland

Self-Service: Meeting the challenges of a new flexible workplace post coronavirus

The key theme post coronavirus appears to be flexibility and Australian employers will need to adapt their workplace accordingly. 

It’s fair to say that our way of working may never be the same, but will it be as dramatic as some now forecast? I agree with Phil Kirschner, Workplace Strategist @ WeWork that “COVID has simply accelerated (not altered) the trajectory that we were already on; the only significant change may be corporate and managerial acceptance of remote working as an option for people who want it to take advantage of it.” 

Working from home certainly has its benefits. But as we see right now, prolonged periods of working from home can become incredibly lonely, with the discussion on mental health at an all-time high. Let’s admit it. When we finally come out of home isolation, we will have a renewed appreciation for our work colleagues, a bout of new material for the office banter and a new-found joy for sitting in a meeting room with people other than our kids. 

Transitioning staff back to the office 

Unfortunately, the transition back into the office won’t be an immediate one. As the Australian Government recently declared, social-distancing restrictions will likely stay ‘until a vaccine is found’. 

What does that mean for the workplace? It is expected employees will start coming back in stages. Employers will likely provide staff the flexibility to work outside usual working hours and some may elect to work from home a few days a week. The key theme post coronavirus appears to be flexibility and Australian employers will need to adapt their workplace accordingly. 

In addition to flexibility, there will also be a renewed focus by staff on their health and wellbeing. Some companies have already moved employee wellness to a higher strategic priority. I think we can perhaps expect employees to start demanding more benefits that promote better health. Improved access to healthy food would be quick win for employers, providing access to nutritious and healthy products that not only boost energy levels and increase brain function but improve gut health and overall immunity. It’s a win for employers and a win for employees. 

The changing face of how employees access food 

With the closure of most in-house cafeterias, cafes and restaurants since March, our way of eating during the workday may never be the same. Sadly, it will likely be some time before we all pile out of the office and go for our usual Friday group lunch. The question is, how can these cafes, in particular the in-house cafeterias, reopen in a way that adapts to a prolonged period of transitioning back to the office and in a new environment of flexible working arrangements.

Another trajectory which is likely to accelerate as a result of COVID-19, is that of self-service food and drink markets. We may not have realised it, but self-service has already become engrained in our everyday lives via the supermarket self-checkouts. It’s fast, it’s contactless and right now it feels safe, which is why 87% of shoppers now prefer to shop in stores with touchless or robust self-checkout options.1

Self-service becoming the new normal

Self-service food and drink markets, otherwise known as unattended markets or micro-markets, were borne out of the US and are often positioned directly in a place of work. In such a market, the employee picks a product from an open rack display, or reach-in refrigerator and scans the item at a self-checkout kiosk or via a mobile phone app. They are designed to offer a broad range of food and drink products which include fresh food such salads, sandwiches and ready meals for example. 

The benefit of such markets is that they are contactless, they are available around the clock and they can ensure staff have convenient access to healthy and nutritious foods. 

Meeting tomorrow’s challenges 

The self-service model is able to respond to the challenges we see in tomorrow’s flexible workplace.

  1. As staff transition back to the workforce, the social distancing rules will likely remain in place for some time
  • The use of a mobile phone app allows for contactless payment at the self-service markets
  • Unattended markets provide a true grab and go solution with no physical contact
  • The onsite convenience allows staff to avoid external sources
  • A 24/7 offer, caters to those staff who want the flexibility to work outside of usual hours

2. It is expected staff will transition back in stages

  • As an unattended market does not incur onsite staffing costs, the market has the flexibility to easily adjust. This means, the stocking levels are adjusted according to the change in staffing numbers.

3. The new workplace will likely have a more flexible workforce

  • Micro markets can operate in locations from 100 people upwards versus in-house cafeterias which require at least 1,000 people onsite every day to be viable
  • A flexible workforce requires less office space. A micro market servicing, 500 people, only needs five square metres.

4. Staff will have a renewed focus on their wellbeing

  • Micro-markets will make it easy for staff to improve their eating habits via the product selection and by its convenience
  • The markets consist of coolers stocked with fresh food ensuring staff can always access fresh and healthy meals 
  • Markets with a healthy philosophy can provide products that boost energy levels, increase brain function, improve gut health and importantly, overall immunity

While we continue to debate what the new norm is, it’s clear that self-service food and drink markets have a renewed purpose in assisting people back into their work lives and to assist in a world where flexibility and enhanced wellness is likely here to stay.

Morsl Launches @ Officeworks

Morsl has opened at Officeworks North Rocks, solving a key challenge many companies face today.

We are proud to announce our latest micro market installation at Officeworks, North Rocks NSW.

Our market has solved a challenge that to date, has been hard to solve. The office is located in an industrial zone that has very limited food options, a business model that operates 24/7 and the recent closure of an in-house cafe that couldn’t sustain itself.

In comes Morsl, providing team members with convenient, onsite 24/7 access to fresh food, snacks and beverages. It’s a game changer for the teams, who greatly appreciate Officework’s focus on their health and wellbeing.

Here are a few quotes from the team members;


“Absolutely love Morsl already! So great to have such a wide range of healthy options for the Team. The system is so user friendly, looks great and has been a hit with everyone. Can’t thank them enough for the support and the product”

“Good value, food tastes fresh”

“Really, really Cool”

“Good to have an account you can just top up when you need to”

“Happy to have some healthy options and great it is always open”

“So many different options, food is fresh and delicious”

Love the salads! Vietnamese Chicken is a favourite so far, looking forward to trying them all”

For more information on Morsl, visit

Morsl Launches @ NTT

Morsl continues to expand with another installation of a Morsl micro market at NTT"s Sydney office.

NTT (formerly Dimension Data) and Morsl have partnered together with the installation of a new food and drink market in their Sydney office. After moving into their fabulous new offices in Darling Park, they have launched a new health and wellness program for staff.

Morsl is excited to be a part of that program by providing their staff with fresh and healthy food and drink options throughout their work day.

Often nutrition is the missing element in company wellness programs. If we don’t focus on nutrition as the foundation to wellness, our physical and mental health can all be impacted.

We applaud NTT for recognising how important nutrition is to their staffs’ overall health and wellbeing.

For more information on Morsl, visit

Micro Markets Sound Great……But What About Potential Theft?

Australian employers are excited about healthy micro markets but the new concept of an open food market often triggers the question...'what about potential theft?

Micro markets, otherwise known as an unattended food and drink market, can now provide employees with convenient access to fresh and healthy food, 24/7. An employee is able to pick a product from an open rack display, or reach-in refrigerator and scan the item at a self-checkout kiosk. The open market concept, however, raises the question of potential theft.

Whilst micro markets are new to Australia, they are not new to the United States, the UK and other European countries. The theft rates across these countries have proven to be low. Total shrinkage rates including theft, waste and accidental theft are 2.5% in the US and even lower at 1.4% in the UK.*

Why are they so low?

Firstly, micro markets only exist in secure access environments serving a known group. As a result, secure access workplaces are ideal locations for micro markets.

Secondly, there is a formal payment facility via the self-checkout kiosk. Sadly, the honour box systems of the past rarely worked due to the lack of a formal payment process.

Lastly and importantly, the markets are operated within a monitored framework focussing on prevention, control and management:

  1. Prevention – micro markets are equipped with 24/7 surveillance cameras and signage;
  2. Control – The operator undertakes regular inventory checks to verify if there are any discrepancies in stock levels; and
  3. Management – Reporting and video evidence of theft is provided to the employer.
The question is; are employees willing to put their job at risk for a protein bar?


The answer is; 98% of employees will do the right thing and appreciate the benefits that a micro market brings to their workplace. The other 2% who do the wrong thing, will be identified through the surveillance measures and reported to their employer. It’s then up to the employer how they wish to manage the issue.

Given the overwhelming benefits that a micro market can bring such as:

  • Improved employee health and wellbeing
  • Increased employee engagement
  • Increased employee productivity; and
  • Enhanced company culture

……the decision becomes an easy one for any employer.

For more information on how Morsl can provide your workplace with a convenient and healthy micro market, visit

*Source: 365 Retail Markets

Morsl Launches @ Employsure

Morsl is proud to have partnered with Employsure with the recent installation of a Morsl micro market in their Sydney office.

Employsure voted 2018 Aon Hewit’s Best Employer, recognise how important it is to look after the wellbeing of their staff.

Employsure work directly with employers, HR managers and HR professionals every day, which provides great insight into why people seek a new employer and why they stay. As a result, management is constantly reminded of the importance of employee engagement and positive workplace culture; and what that means for business success.

The decision was straight forward for Head of Talent at Employsure, Michael Morris: “We’re always looking for ways to enhance the employee experience, so when we heard about Morsl, we absolutely loved the concept. Whilst we already provide our office-based staff with fresh fruit around the office, daily breakfast and regular refreshments, we loved the idea that we could provide our people with a holistic healthier food experience; available at their fingertips at any time.”

“What we’ve understood is that our employees want easy access to a wide product range including products meeting special dietary requirements such as gluten-free and dairy-free products. It’s a worthwhile investment for our people and our workplace with Morsl’s open room design and cutting-edge technology.”

The team at Morsl couldn’t agree more.

For more information on Morsl, visit

Morsl Launches Another Micro Market @ Post Op, Channel 7

Morsl has launched another of its micro markets at Post Op, Channel 7. With limited surrounding food options and an office that operates 24/7, this is a welcomed benefit for their staff.

Post Op Group is headquartered in Sydney’s Australian Technology Park (ATP). As one of the first commercial inhabitants of ATP, the surrounding food options have been limited to two cafes, both of which close at 3pm.

Post Op is also a business which operates 24/7. For staff working outside of usual business hours, their options were either to bring in their own food, call Uber Eats or raid the vending machine of chips and coke.

The installation of a Morsl micro market into Post Op Group was an easy decision for CEO, Richard White-Smith. Morsl now provides the staff onsite, convenient access to healthy and fresh food that staff can access at all times of the day. Being able to purchase a fresh salad at 2am is a game changer to their eating lifestyles.

When the micro market launched in March 2019, the Morsl team loved hearing comments from the staff;

“Wow this is incredible…and its healthy”
“You have all of my favourite snacks”
“This is going to change my life”


We think this is one epic transformation to a workplace kitchen………
For more information on Morsl, visit

4 Ways Micro Markets Can Impact Employee Health and Happiness

If you haven’t yet heard of a micro market, you will likely hear of them soon. Micro markets are a healthy food solution, popping up in Australian workplaces.

A micro market is a self-service market, often situated in a company’s kitchen area, that provides packaged foods, drinks, fruit and fresh food using a fully-automated payment system.

In the open market, the employee picks a product from an open rack display, or reach-in refrigerator, and scans the item at a self-checkout kiosk. The markets which are available 24/7, are operated within a monitored framework, supported by surveillance cameras.

Let us show you how it works;

As you can see, micro markets are set to change the way Australian employees access food at work. Let us now highlight 4 ways micro markets can impact employees’ health and happiness;

 1. Enhances personal health and wellbeing

According to a recent survey by News Corp Australia, “93 per cent of Australian adults are not meeting their recommended daily intake of fruit and vegetables which could be putting them at risk of reduced life expectancy.”  With over a third of our lives spent at work, it is often at work where our diets fail. Our challenges include being time poor, lack of access to nutritious options combined with the temptation of free unhealthy snacks at work.

Micro markets are designed to offer fresh and healthy food at work with no restrictions to the type and number of products. This means micro markets can cater to an individual’s daily dietary needs covering fruit, salads, wraps, veggie pods, yoghurts, muesli, nuts etc. Operators like Morsl, ensure their products are selected according to nutrition guidelines whilst being appropriately portion sized, which is critical for maintaining a healthy diet.

Consistently eating well ensures we are more productive at work, are less fatigued and less prone to disease and illnesses.

2. Unrivalled convenience

One of the biggest issues for employees today is the struggle to balance healthiness against convenience. Very few have the time to traipse through the supermarkets reading the nutritional labels during their work day and most struggle to find something good to eat when all the surrounding cafes have closed for the day.

Micro markets ensure that employees have on-site access to fresh and healthy food, snacks and drinks, at any time of the day. You can’t get more convenient than that!

3. Saves time during each work day

Let’s do the maths. If every day an employee leaves the office to;

  1. get their morning coffee and snack, let’s add 15 minutes,
  2. grab their lunch which includes walking or driving time, selecting which café/take-out shop, standing in the queue and then making their way back to the office; let’s add 30 to 40 minutes, and
  3. pick up their afternoon drink and snack, let’s add 15 minutes.

Employees are losing a good hour every day that could be used for exercising, socialising with friends, completing those personal tasks or simply having some quiet time to refresh each day.

Micro markets are a grab and go solution with fast and easy checkout that allows employees to save time during their workday. The technology allows an individual to set up an account so that they only need to scan, press their fingerprint and walk away. Their purchases go straight off their account. The total time at a micro market can be less than one minute out of someone’s day.

4. Better morale

If employees feel like their company supports and cares about their health and wellbeing, this type of culture leads to higher morale across the company.

A company that helps employees practice healthy eating behaviours in the office is one crucial and often missed part of the employee wellness experience. By companies taking away the traditional unhealthy vending machines, skipping the free biscuits and muffins and installing micro markets with healthy nutritional choices, this can lead to happier and healthier employees.

For more information on micro markets in Australia and how they can benefit your workplace, visit

Morsl’s CEO Interviewed on Your Money

Morsl’s CEO, Karla Borland was recently interviewed on Your Money with Brooke Corte and Chris Kohler.

“What’s cheaper than a cafeteria but healthier than a vending machine. We’re talking about micro markets. Aussie start-up, Morsl is leading the way in this new industry with small, automated convenience stores set to pop-up in workplaces across the country”.


Watch the full interview to hear them discuss how Morsl can benefit workplaces, why Karla started the business and her future plans for Morsl.


For further information on Morsl, visit our main page at